In a word, you’re awesome! You’re outgoing, love working with customers, and have a zeal for detail. On a daily basis, you’re partnering with customers to help them achieve their ad sales goals. This is done by demonstrating the benefits, ensure a high level of engagement and is happy in the process. The ultimate goal is two tiered: ensuring high client satisfaction and maintaining our 95% renewal rates.
An additional component of the role is played internally: you are the voice of the customer! You bring back customer feedback to every department to help us improve the experience.
With full training in our products and tools, you’ll:
Partner with internal team and key customer users to understand client’s sales goals and objectives, actively demonstrating how using MediaRadar’s tools and features will help them achieve these goals.
Develop and maintain strong relationships with key senior personnel for all MediaRadar clients.
Conduct regular ongoing outreach to clients highlighting product updates, usage trends, etc.
Provide guidance to clients on how to get the most from their MediaRadar subscription.
Act as a liaison between Client and Support Managers, relaying key insights and needs.
Schedule trainings and walkthroughs for clients as needed.
Identify new ways of generating recurring revenue to ensure continually increasing renewal rates.
Log all communications in Salesforce.com
What you’ll need:
You must be customer service oriented with the ability to develop strong business relationships
Strong problem solving skills
You should be a self-starter, and excel at working individually as well as part of a team
You must be proficient in Microsoft Office (Excel, Word, PP)
Experience with MediaRadar and Salesforce.com is very helpful, though not required.
What’s in it for you:
Check out what it’s like to work with our awesome team here: http://muse.cm/1Mt0NCg
We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary, first-rate health insurance, including vision and dental, 401K with match and transit discounts and a comfortable, informal office with a friendly atmosphere. Plus, we work to maintain the best possible environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. We are located just a few blocks from Penn Station and Herald Square.
If you meet the above criteria and want to be part of a collaborative, creative environment, please APPLY NOW.