We wanted to invest in MediaRadar because it was the only company with tools that comprehensively cover both website and newsletter advertising. We also knew from previous experience that their customer service made a real difference. We were a partner versus just a vendor.
MediaRadar delivers the best customer service I have experienced in years.
We went with MediaRadar because we are truly impressed with the high level of customer service and accuracy of contact information.
I think it is terrific for your clients and as a business model that you proactively reach out and ensure people are using and getting the value out of your tools! It is what keeps the renewals coming and very few companies do that!
My MediaRadar Account Manager is fantastic – When I ask her a question, not only does she tell me how MediaRadar will accomplish my goals, but she takes me through step-by-step. If I am on a tight deadline, my account manager even takes the extra step to run the report for me. This saves me MANY hours! My Account Manager is tops…I have never been disappointed by MediaRadar.
I just want to say you guys are hands down the best customer service team I have ever dealt with.
I’ll tell you one thing, you guys have great customer service!
I’m confident our team will be as pleased as I am not only with the tool but the continued support your team provides.
I really appreciate you guys calling and answering all of my questions. I’ve been finding contact information recently and the team has been really great with helping me find it.”
You guys are AWESOME! I can’t thank you enough and maybe we can upgrade our subscription if this helps me close this deal!”
Your team is wonderfully responsive. I wish everyone we worked with was as solid!
I greatly appreciate you taking the time to show me everything.
Awesome thank you so much! I really appreciate your quick response and getting things answered so quickly for me. That’s not always the case in business so I really value and appreciate your time! You’re awesome!