IT Helpdesk Technician

MediaRadar offers comprehensive advertising analysis for over 3.1 million brands across multiple media platforms including TV, digital, mobile, email, events, social media, and print. Our 2200+ ad tech & media company clients enjoy the unmatched quality and award-winning customer service that helps them identify sales opportunities, create bulletproof pitches, and get the most from every sale.

We are seeking an IT Helpdesk Technician to play a crucial role in maintaining our IT infrastructure and providing high-quality technical support. This position is perfect for someone who thrives in a lively setting and is passionate about technology and customer service. This role will work 4 days on-site and 1 day remote.

What You’ll Do:

Technical Support and Imaging

• Troubleshoot and resolve hardware, software, and network issues.
• Image desktops and laptops for end-users, ensuring optimal setup.
• Provide on-site, phone, or remote assistance.

Maintenance, Installation, and Networking

• Regularly maintain IT systems, including hardware and software updates.
• Install, maintain, and troubleshoot network devices like access points, switches, and firewalls.
• Set up workstations with necessary devices.

Software Installation and User Support

• Install and guide users in software application usage.
• Train staff on IT resources.
• Create and maintain IT documentation.

Inventory and Procurement Management

• Keep track of all IT inventory, ensuring equipment and supplies are adequately stocked.
• Manage procurement processes for IT equipment and software, liaising with vendors and suppliers.
• Maintain up-to-date records of assets and inventory levels.

Proactive Communication

• Clearly communicate with staff and IT team members.
• Document technical issues and solutions thoroughly.
• Escalate complex issues as needed.

What You’ve Done:

• High school diploma or equivalent; higher degree preferred.
• Experience or knowledge in computer imaging.
• Familiarity with operating systems and network management.
• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to explain technical concepts simply.

While we have outlined certain minimum requirements for this role, please don’t let that deter you if you feel you can excel in this position. We understand that diverse experiences and backgrounds can bring fresh perspectives to our team, and we welcome applications from individuals who may not check off all the boxes. We are excited to welcome a new member to our team who is enthusiastic about IT and ready to contribute to our dynamic and growing company. If you have a passion for technology and a customer-focused approach, we would love to hear from you!

At MediaRadar, we are committed to creating a diverse, inclusive, and welcoming environment for all employees, living our core values every day. We are Good People, valuing the unique perspectives and experiences that each team member brings to our organization. We love Data and believe that diverse experiences and talents contribute to a richer, data-driven decision-making process.

Our inclusive culture promotes respect, equality, and opportunity at every level, reflecting our value of being Teammates and working together harmoniously. We Listen to the diverse voices within our team, fostering curiosity and an environment where everyone's opinions matter. We are Transparent in our commitment to equality and inclusion

In addition to career progression, training and development, and an excellent work/life balance, future Radarians can expect a great benefits package that includes:

• Medical, Dental & Vision Insurance
• 401k with Company Match
• Paid Vacation, Sick Time, and Holidays
• Transit Discounts
• Summer Fridays
• Salary compensation for this role is up to $80,000

At MediaRadar, employees are encouraged to work hard, have fun and develop strong relationships with their peers. While working remotely through the pandemic, we've grown closer and stronger by sharing our new home offices & home office coworkers (both human and animal!), as well as being open and discussing mental wellness and self-care during a challenging time. Employees love to connect with virtual happy hours, themed parties, talent shows and bingo nights. Our engaged Diversity, Equity, & Inclusion Team meets frequently to create and roll out initiatives, events, and strategies to keep MediaRadar a welcoming and inclusive place. We’ve won Stevie Awards for Client Service and have been named to Mogul’s Best Places for Millennial Women to Work for the past two years

Check out what it's like to work with our awesome team here: http://muse.cm/1Mt0NCg

Every Radarian comes with a unique set of talents and experiences. Diversity, in all forms, makes us a smarter, more creative and more agile organization. We are proud to be an equal opportunity employer.

If you need assistance or an accommodation, you may contact us at HR@mediaradar.com