You are a training professional who is also a bit of a data nerd. You’re technically savvy, resourceful and a pro at instructional design and development. You’re looking for an opportunity to help a growing software company take their training function to the next level.
Our Training Manager is the first contact for newly recruited production trainees on our Operations Team as well as the knowledge base for new rules changes and updates for the existing team. Reporting to the process improvement manager, the training manager will develop curriculum and deliver process training that aligns with business objectives and enhances performance quality. The training manager will have a deep understanding of our business process and categorization and work closely with subject matter experts to continuously improve the course content.
What you’ll be doing:
- Overseeing on-boarding orientation and ongoing learning opportunities, including creation of curriculum, course materials, exercises, assessment tools and leading training sessions.
- Identifying knowledge gaps in current state and converting to training opportunities.
- Actively collecting new information to grow knowledge base and applying to the development of instruction material and methodology.
- Working to continuously improve course content.
- Quantitatively measuring training results and modifying content and structure accordingly.
- Creating and managing knowledge management tools and other relevant end-user documentation.
What you’ll need:
- A Bachelor’s Degree
- 3+ years in a training and development role
- Strong ability to work autonomously and as part of a team.
- Engaging and motivational training style.
- Critical problem solving skills, and the ability to creatively think beyond the curriculum.
- Well versed in Microsoft Office tools, including Excel, PowerPoint, Word.
If you meet the above criteria and want to be part of a collaborative, creative environment, please send your resume and cover letter to firstname.lastname@example.org. Please include ‘Training Manager’ in the subject line.